Privacy Policy
Effective Date: 04/12/2025
This Privacy Policy describes how Prime Heaven collects, uses, and protects your personal information when you visit or make a purchase from our website, in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.
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Information We Collect
We may collect the following categories of personal data:
• Identity data (such as name)
• Contact data (such as email address and phone number)
• Transaction data (such as order details and payment information)
• Technical and usage data (such as IP address, browser type, and website activity)
Payment information is processed securely by third-party payment providers. We do not store full payment card details.
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How We Use Your Information
We use your personal data to:
• Process and deliver your orders
• Provide customer support
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and ensure security
We process your data based on contractual necessity, legal obligations, and our legitimate business interests.
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Data Sharing
We may share personal data with trusted third parties, including:
• Payment processors
• Shipping and logistics providers
• Website hosting and analytics services
These third parties process data only as necessary to perform their services and are required to protect your information.
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Data Retention
We retain personal data only as long as necessary to fulfill the purposes described in this policy or to comply with legal requirements.
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Your Rights Under GDPR
You have the right to:
• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Request data portability
To exercise your rights, contact us using the details below.
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Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve functionality, analyze traffic, and enhance user experience.
You may manage cookie preferences through your browser settings.
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Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.
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International Data Transfers
Your information may be transferred to and processed in countries outside your jurisdiction through our service providers. We ensure appropriate safeguards are in place to protect your data.
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Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
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Contact Information
For privacy-related questions or requests:
Email: support@primeheaven.fr