Terms and Conditions
Last Updated: 04/12/2025
These Terms and Conditions govern your access to and use of the Prime Heaven website and the purchase of products offered through our online store. By using this website, you agree to be bound by these Terms.
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Company Information
Prime Heaven operates this website and provides products and services subject to these Terms. For any inquiries, please contact:
Email: support@primeheaven.fr
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Use of the Website
By accessing our website, you confirm that you are at least 18 years old or using the site under the supervision of a legal guardian. You agree to use the website only for lawful purposes.
We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if these Terms are violated.
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Products and Availability
We strive to ensure accurate product descriptions and images. However, we do not guarantee that all information is error-free.
All products are subject to availability. We reserve the right to limit quantities or discontinue products without notice.
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Pricing and Payments
All prices are displayed in euros and include applicable taxes unless otherwise stated.
Payments are processed securely through approved payment providers. By placing an order, you confirm that you are authorized to use the selected payment method.
We reserve the right to cancel orders in cases of pricing errors or suspected fraudulent activity.
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Order Acceptance
An order confirmation email does not constitute final acceptance. We reserve the right to cancel or refuse any order for operational, legal, or security reasons.
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Shipping and Delivery
Shipping and delivery are governed by our Shipping Policy. Delivery times are estimates and not guaranteed.
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Right of Withdrawal
Consumers have the right to withdraw from their purchase within 14 days of receiving the goods, in accordance with European consumer protection laws. Details are outlined in our Refund & Return Policy.
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Returns and Re